GoCab's Terms & Conditions

1. Booking & Confirmation

To make a booking, customers may be required to provide details such as:

• Passenger name
• Contact number
• Pickup location
• Destination
• Travel date and time
• Number of passengers
• Vehicle preference, where applicable
• Trip type, such as one-way or round trip

Customers are responsible for providing accurate and complete information.

A booking request does not automatically guarantee availability. A booking is considered confirmed only after GoCab confirms the booking through phone, WhatsApp, message, or another agreed communication method.

GoCab may contact the customer to verify or clarify booking details before confirmation.

2. Fare & Payment

Taxi fares may vary depending on factors including:

• Travel route and distance
• Vehicle type
• One-way or round-trip service
• Travel date and time
• Availability
• Additional stops or route changes
• Tolls, parking fees, permits, taxes or other applicable charges

The applicable fare will be communicated to the customer before or during booking wherever reasonably possible.

Unless specifically stated otherwise, additional charges such as applicable tolls, parking fees, permits or government charges may be payable separately.

The customer is responsible for paying the agreed fare and any applicable additional charges.

3. Pickup & Waiting Time

Customers should be available at the agreed pickup location at the confirmed pickup time.

Customers should provide a pickup location that can be reasonably accessed by the vehicle.

If a customer is unavailable at the agreed pickup location, the driver may attempt to contact the customer using the provided contact details.

Waiting charges may apply where a driver is required to wait beyond a reasonable period after the scheduled pickup time. Any applicable waiting charges will depend on the circumstances and may be communicated to the customer.

GoCab is not responsible for delays caused by incorrect pickup information, inaccessible locations, customer unavailability, or circumstances outside reasonable control.

4. Cancellation & Refunds

Customers may cancel a confirmed booking subject to GoCab's applicable Cancellation & Refund Policy.

Refund eligibility may depend on:

• Time remaining before the scheduled pickup
• Trip type
• Booking conditions
• Whether the vehicle or driver has already been assigned
• Any applicable cancellation charges

Please refer to GoCab's Cancellation & Refund Policy for the applicable cancellation and refund conditions.

GoCab may also cancel a booking where necessary due to vehicle availability, safety concerns, operational circumstances, severe weather, road closures, government restrictions, or other circumstances beyond reasonable control.

Where a booking is cancelled by GoCab and a refund is applicable, the refund will be handled according to the applicable booking and refund terms.

5. Changes to Bookings

Customers should inform GoCab as soon as possible if they need to change:

• Pickup location
• Destination
• Travel date
• Pickup time
• Number of passengers
• Vehicle type
• Trip type

Changes are subject to vehicle and driver availability.

A change in the route, destination, travel date, vehicle, trip type, or other booking details may result in a change to the original fare.

GoCab does not guarantee that requested changes can be accommodated after a booking has been confirmed.

6. Vehicle & Driver

GoCab will make reasonable efforts to provide the vehicle category agreed during booking.

Vehicle images displayed on the website are for representation purposes and the actual vehicle may vary.

In situations involving vehicle breakdown, maintenance issues, availability problems, or other operational circumstances, GoCab may arrange a suitable replacement vehicle where reasonably possible.

Drivers are expected to operate vehicles in accordance with applicable traffic and transportation regulations.

Customers should not request or encourage drivers to violate traffic laws, speed limits, safety requirements, or other applicable regulations.

7. Passenger Responsibilities

Customers and passengers are expected to:

• Behave respectfully toward the driver and other passengers
• Follow reasonable safety instructions
• Use seat belts where provided
• Avoid damaging the vehicle
• Avoid smoking inside the vehicle
• Avoid carrying prohibited or illegal items
• Provide accurate booking information
• Follow applicable passenger and vehicle safety requirements

The customer may be responsible for reasonable costs resulting from intentional or negligent damage caused to the vehicle by the customer or passengers, subject to applicable law.

8. Luggage & Personal Belongings

Customers are responsible for their luggage and personal belongings during the journey.

Passengers should ensure that their belongings are safely stored and should check the vehicle before leaving.

GoCab should be notified as soon as possible if an item is left behind.

GoCab may assist in attempting to locate and return lost property, where reasonably possible. Any applicable delivery or transportation costs for returning an item may be payable by the customer.

GoCab does not guarantee recovery of lost, damaged, or misplaced belongings.

9. Additional Stops & Route Changes

The agreed fare may be based on the pickup location, destination and route provided at the time of booking.

Additional stops, waiting periods, diversions, route changes, or destination changes requested during a trip may result in additional charges.

The driver may decline a requested route or stop where it would be unsafe, unlawful, impractical, or inconsistent with applicable regulations.

10. Travel Time & Delays

Estimated journey times shown on the GoCab website or communicated during booking are indicative only.

Actual travel time may be affected by:

• Traffic congestion
• Road conditions
• Weather
• Road construction
• Accidents
• Diversions
• Road closures
• Local events
• Vehicle restrictions
• Government or traffic regulations
• Other unforeseen circumstances

GoCab does not guarantee a specific arrival time unless expressly agreed and legally permitted.

Customers travelling for flights, trains, appointments, or other time-sensitive activities are responsible for allowing sufficient travel time.

11. Safety Requirements

Passenger safety is a priority.

Customers and passengers must comply with applicable safety requirements and reasonable instructions from the driver.

The number of passengers must not exceed the permitted capacity of the vehicle.

Passengers should use available seat belts during the journey.

GoCab may refuse or modify a journey where continuing the trip would create a significant safety, legal, or operational concern.

12. Service Availability

GoCab operates subject to vehicle, driver, route and operational availability.

Submitting a booking request does not guarantee that a particular vehicle, driver, route, or time will be available.

GoCab may decline a booking request where fulfilling the request is not reasonably possible or where doing so may create a safety, legal, or operational issue.

Where reasonably possible, GoCab may offer an alternative vehicle, time, route, or arrangement.

13. Website Information

GoCab makes reasonable efforts to keep website information accurate and up to date.

However, the following information may be approximate or subject to change:

• Route distances
• Estimated travel times
• Vehicle images
• Vehicle availability
• Fares
• Service descriptions
• Destination information

Website content may be updated, changed, or removed without prior notice.

The final fare and booking details communicated and confirmed by GoCab will apply to the individual booking, subject to these Terms & Conditions and applicable law.

14. Privacy & Customer Information

GoCab may collect and use information required to process bookings, communicate with customers, provide transportation services, respond to enquiries, and maintain service records.

Customer information will be handled in accordance with the GoCab Privacy Policy.

Customers should ensure that the contact and booking information they provide is accurate.

15. Limitation of Responsibility

GoCab will make reasonable efforts to provide the transportation service that has been confirmed.

However, GoCab may not be responsible for delays, interruptions, cancellations, or changes caused by circumstances outside its reasonable control, including severe weather, natural events, road closures, traffic restrictions, accidents, government directions, strikes, vehicle breakdowns, or other unforeseen events.

Nothing in these Terms & Conditions is intended to exclude or limit any responsibility or consumer right that cannot legally be excluded or limited under applicable law.

16. Prohibited Activities

Customers and passengers must not use GoCab services for unlawful activities.

Passengers must not:

• Carry illegal or prohibited items
• Damage or deliberately misuse the vehicle
• Threaten, harass, or abuse the driver
• Engage in conduct that creates a safety risk
• Request the driver to perform unlawful activities
• Exceed the permitted passenger capacity

GoCab may refuse or terminate a journey where reasonably necessary because of safety, legal, or operational concerns, subject to applicable law.

17. Third-Party Services

Where a booking or service involves a third-party provider, platform, payment service, vehicle operator, or other service provider, additional terms may apply.

Customers may be required to comply with the applicable terms of those third-party services.

GoCab will not be responsible for matters that are solely within the control of an independent third-party provider, subject to applicable law.

18. Changes to These Terms

GoCab may update these Terms & Conditions from time to time to reflect changes in its services, booking procedures, legal requirements, or business operations.

The updated version will be published on this page with a revised Last Updated date.

Customers should review the Terms & Conditions applicable to their booking.

19. Governing Law

These Terms & Conditions are intended to be governed by the applicable laws of India.

Any disputes will be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts or authorities.

Nothing in these Terms & Conditions is intended to restrict any mandatory rights or remedies available to consumers under applicable law.

20. Contact GoCab

By booking a GoCab service, you acknowledge that you have read and understood these Terms & Conditions.